FAQ
Have a question? Select from the list below for a quick answer!
Sizing
Ordering
Shipping
International Shipping
Sizing
I've looked at the sizing chart, but I'm still not sure what size to order. What should I do if I think I'm between sizes?
- For vests, jackets and coats, the best thing to do get the next size up. As these items are designed to be worn over other clothes, slightly bigger means that you can layer up and still be comfortable. It also guarantees a full range of motion which is really what you want!
- For shirts, follow our size charts as best as you can - more than likely your concern will be focused on sleeve length vs chest and really this is your call. For over shirts we recommend that you choose based on chest size and for regular shirts, your best bet is to follow sleeve length - that is unless your looking at a short sleeve shirt!
- For pants, it is definitely to do with waist size. Choose the size that goes follows your waist measurement - if the leg length is too long it is easy to get it taken up. If the leg length is too short then your best bet would be to get the next size up.
- Hats - definitely better to go a bit larger if you're feeling unsure. It is easy to add a little extra padding than stretching a hat out!
Ordering
Payment Options
Visa, MasterCard and American Express
Shipping
International Shipping
Delivery times:
Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control. For more information, see Australia Post’s International Post Guide or you can check out delivery times to your country here
In order to receive your purchase as quickly as possible, we recommend international customers select the International Express option as they are prioritised.
Order Tracking:
All international orders are shipped via Australia Post unless organised otherwise. You will receive an email confirmation with your tracking number once your order is dispatched (check your spam folders. Orders can be tracked at http://auspost.com/track.
Please note that you can also use the tracking number provided on your local postal service website as they will ultimately be delivering your order once it arrives in your country. Click here to find your country's postal service tracking.
Duties & Taxes:
All international orders are exempt from Australian GST (10%). Prices are as marked.
Please note any order purchased from kakaduaustralia.com and shipped to a destination outside of Australia may be subject to import taxes or duties in the country where the order is delivered. As the recipient, you are the importer and must comply with all applicable laws and regulations. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.
My Ship-to country is not showing at checkout - how can I order?
We use Australia Post to ship worldwide however there are some countries where we have had issues with delivery but all is not lost! If you would like to order but your country is not on the list you can still get Kakadu products, just send an email to: gethelp@kakaduaustralia.com.au
THE ORIGINS OF
KAKADU TRADERS
Kakadu didn't start in a boardroom. It grew from a family that knew a thing or two about rough weather and making do with what was at hand.
With roots stretching back to the Cape Jaffa Lighthouse on South Australia's rugged Limestone Coast, the Whillas family had long been accustomed to the Southern Ocean throwing everything it had at them. Cold winds, salt spray and hard weather came with the territory.
That practical, make-it-work attitude followed the Whillas family. Using an old wringer mangler and their own combination of oils and waxes, they began developing oilskin cloth tough enough to stand up to Australian conditions.
It wasn't made to win any fashion awards. It was made to work.
That same thinking became the foundation of Kakadu Traders Australia.
Before long, the Whillas family was turning tough fabrics, leather and oilskin into Australian-made hats, jackets and rugged outdoor gear. Word travelled beyond the coast, then beyond Australia. What started with a simple belief in making useful gear properly found its way onto farms, worksites, outback tracks and adventures around the world.
More than 50 years later, we're still a family-run Australian business, and the thinking hasn't changed much.
We believe good gear should earn its keep.
That's why we still work with materials that have some guts to them. Heavy-duty canvas. Refined oils and waxes. Rugged cowhide and kangaroo leather. Australian wool and fur felt. Materials chosen because they can take a knock, collect a few scars and come back tomorrow ready to do it again.
We're not too worried about keeping things spotless.
A scratched leather hat tells a better yarn than a clean one. An old oilskin jacket that's seen a few winters has earned its place by the door. Around here, worn-in beats worn-out.
From the Limestone Coast to the Australian Outback and beyond, Kakadu gear has found its way onto people who travel further, work harder and don't mind a bit of weather.
An Australian family company since 1972.
CAPE JAFFA LIGHTHOUSE
Kingston SE, South Australia
